My Way
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My Way


If you didn't make money in Vegas, get the hell out of the business because it ain't getting better

Now I could have also made this statement two years ago and I would have been dead wrong; the industry did get better. But how high can you go before the balloon drops back to earth?

The Vegas show, putting it mildly, was great with record attendance of over 41,000 of my closest friends. I believe the influx of thousands more dealmakers than usual on Monday was partially because of the ICSC's changes to the programs on Sunday, and of course business being so good that “everyone” had to attend. The last time I saw companies and individuals this upbeat was in 1987 or ’88, right before the crash of ‘89.

I’m not being an alarmist, I'm just relating to my past experiences. Anyway, on Monday the show floor was a zoo from 9 a.m. to 6 p.m., with little letup for exhibitors or attendees to breathe. Tuesday was better in that there were less people, so more attention could be given to your appointments. And, of course, Wednesday was Death Valley, even slower than usual which is hard to do but the advantage of Wednesday was it provided an opportunity to spend time with friends, which was great. However, no matter how good or bad business is, there's always a group that flies in Sunday night and leaves Monday evening, something I will never understand. Going back to Wednesday, one of my favorite people in the world is Ed Paster of Paster Enterprises and Wednesday was “our day” to bond, with Ed bragging about Howard and his grandchildren, while I got to show off Josh, who was at the show. We also had Doug, Steve, Barry and Andy of Steve & Barry's drop by our booth to proudly show off their trophy as Retailers Of The Year they received from the ICSC; Good going fellas, you deserved it. The rest of Wednesday morning and afternoon was spent catching up with friends and, overall, everyone I spoke to had a great year and an outstanding show.

One thing our industry does well is party, and party they did. As usual, the “New York Developers” party was a fantastic barmitzva, while Hendon's party “Rocked” but disappointed many because the event ended promptly at 11 p.m. (They wanted to ensure everyone was bright-eyed and cheery for Wednesday). I couldn't/wouldn't attend the ICSC “welcome” poolside party on Sunday, since it was 109 degrees out and there was no way I could have survived the heat at the pool, but attendance I'm told was decent.

Gibraltar Real Estate of New York had an outstanding dinner, thanking friends, retailers and brokers for another fantastic year and BookMarket had its 6th annual broker's party. Ann and I attended our 17th annual Brunch at Bally's on Sunday with RD Management and it is the best brunch I've ever had. By Thursday, we (Ann and I) were partied out. I heard mixed results from the Trade Show exhibitors; some loved it and some said this year was slower than last. When it came to the Leasing Mall, of the hundreds of people I spoke to, maybe two were negative and I believe that no matter what occurred at the show, they were going to be "down." Now only a fool would believe that all the deals discussed will come to fruition, but if only one in five does, everyone will be happy.

Most people I spoke to complained about CAP rates and “bragged” about their recent acquisition at 8% or 9% (of course these acquisitions were in middle or sub market locations but at least they were getting better than 6% or 7% CAP). Many said they were diversifying out of retail to get a better return, but in their next breath asked if I had anything for sale.

I was talking to Yale Paprin of Yale Realty Services Corp. and he made an accurate statement, "It takes guts to buy in a down market and discipline not to buy in an up one.” Very true and most everyone I know doesn't appear to have the guts or discipline. Oh, regarding our booth, we had a substantial increase in walk-ins this year over the last few and, in my opinion, that's "found money." I also noticed that in the majority of cases of “walk-ins,” it was regarding difficult leasing on centers recently acquired. In most cases, they bought the property because the CAP rate was high (9-12%) and figured at such a “great price” they'd have to make money (not necessarily).

I also heard several “rumors” that with the acquisition of Toys “R” Us by Vornado, several retailers are slowing down their expansion plans for the next few years because of the usually high number of stores they'll be leasing from the REIT.

Lifestyle centers were being shown in abundance and, again, I think the concept is being overexpanded. And to make matters even more interesting, I noticed several developers are now promoting “hybrid” lifestyle centers. Is it a mall? A strip? A bird? Not quite sure what it means. What's interesting is even with record attendance, numerous non-leasing people who have attended in the past didn’t show because "the show is too leasing-oriented.” HUH?

I bumped into several marketing directors for developers and we got into a discussion on Internet marketing. I guess I got carried away and got on my soapbox because they walked away after 10 minutes of my rantings, BUT I couldn't believe how little these supposed experts know about Internet marketing for retail real estate. If you type in “retail real estate"” into Google, you end up with 25 MILLION matches, you have 85 million matches on shopping center leasing, 21.4 million for shopping center management and so on.

FYI, there are tens of thousands of people who are involved in retail real estate that are NOT members of the ICSC for one reason or another. How many times have you done a deal with a local broker who hardly knows what the ICSC is and, of course, the “best deals” to be had on shopping center acquisitions are from people who own one center and aren't really aware of their property’s true value. In fact, if you really want to acquire centers at a decent CAP, don't deal with ICSC members. A quickie suggestion; buy the Shopping Center Directory (800-456-4555) of “owners” and create a database that lists how many centers each individual company owns and look for ones that own less than five centers. They probably aren't aware of the center's appreciation and therefore are an excellent candidate for acquisition. Yes, Simon sells centers, BUT if I was a betting man, I'd bet Simon comes out ahead more often than the buyer.

One of the problems of our industry is the lack of “fresh meat." Yes, the ICSC is growing, but not with an abundance of retailers or owners of existing property (we're getting plenty of newbie buyers and financing but there's few new retailers coming to the shows or existing owners of less than five centers). Don't forget, while there are over 54,000 members, that represents only 13,000 companies and we have only 1,400 retailers as members. To truly grow, we have to stop the incest and add new tenants and owners.

Anyway, back to Internet marketing. I'm not trying to come off as some sort of expert, but we've been on the net at dealmakers.net for over 15 years and our site has over 2 million unique visitors a year (learn the difference between hits and visitors; hits don't count). In addition, we're one of the Net's oldest commercial real estate sites and in the top five in retail real estate. We also maintain a database of over 50,000 e-mails of real estate professionals, and run the Internet's largest free e-mail forums on commercial real estate (25,000 members). So, we may not be experts but we are knowledgeable. The ICSC local and national shows are great, but attending ‘em is only half the solution to marketing and making deals. You have to reach out to people who have never heard of you and the Internet is the best and cheapest way to do it.

You need three things to get into “Internet Marketing 101.” First, an e-mail account (with your own domain name, not AOL or MSN) 2) A web site and 3) a marketing budget. Ann would love to sell you a banner on our home page, as would the ICSC and all the other publications and yes, you will get exposure and visitors for your buck. BUT unless you're Simon or General Growth, money is an object and that's why you have to understand how to get the RIGHT visitors (retailers, brokers or sellers who have never heard of you before) at a low acquisition cost to make it work.

Yes, you can pay to link your site to one of the big boys (or ours), but remember that only 1-3% of their visitors will click on a link at their site and then only 3-5% of the 1-3% will click on your site. Now that's low numbers, so on an active web site, you might get 30-80 visitors a month. The price of linking your page will run between $100 and $500 a month or $3.33 to $6.25 PER visitor. You better close on a lot of these visitors to justify the cost (less than one percent of a site's visitors will click on your link).

Two suggestions. One, start building an e-mail database of retailers and brokers (go to the ICSC membership directory and about 75% list their e-mail address. it makes sense to start there). Then, every time you get a business card or talk to someone, add their e-mail address. Now you have a database of thousands that you should PERIODICALLY promote to. Don't overkill, email is the best way to market on the net, but do it too often and it's considered "spam." You should look into LoopNet and CoStar and of course our e-mail forums at www.dealmakers.net (we're the only totally free one, so you get double your money back if not satisfied).But most importantly, I suggest you sign up for Google’s ads program at http://www.google.com/ads. What it is in simple terms is you “bid” on key words such as retail real estate, retail broker, shopping center manager, centers for sale, centers for lease in NC, etc… Every time someone types these key words into Google (Yahoo and MSN, as do the other large search engines, have their own program. I personally prefer Google and Yahoo and can't justify financially using more sites) and you're one of the top five bidders, your 1x1 inch text ad appears where they can click and go to your site (figure 1-3% of those exposed to your ad will “click.” We spend about $500-600 a month on Google, bidding on 43 words (about six words represent the “majority of hits”). and in return we get 2,000 to 3,000 unique visitors or an acquisition cost of 20 to 25 cents per visitor. If you have any suggestions, email me at ted@dealmakers.net.